Privacy Policy

1. Who we are

This Privacy Policy is published by Problink Infocare LLP (“Problink”, “we”, “us”, or “our”). It explains how we collect, use, store, share, and delete personal information.

It applies to https://problink.in and to all software Problink develops, customizes, hosts, maintains, or operates. That includes web, mobile, and desktop applications, APIs, business systems such as ERP and CRM, and integrations with third-party platforms. A connection to the WhatsApp Business Platform is one example of such software. It is not a limit on this policy.

The same rules apply whether the software is a product we run for a business customer or a system we build and support for them. Where a business customer decides why personal data is processed and we process it to deliver the software they asked for, we do so on that customer’s instructions.

This page is public and does not require a login. It is the privacy policy for our software and for our Meta / WhatsApp partner application. If you do not agree with it, please do not use our website or provide personal information to us.

2. Information we collect

Information you give us on the website or by email: name, email address, phone number, company name, job title, project details, and the content of messages you send through our contact or quote forms, to [email protected], or in a job application (including a resume or portfolio) sent to [email protected].

Information collected automatically on the website and in software we operate: IP address, browser and device type, app and page activity, log files, referring URLs, and approximate location derived from the IP address. We may collect this through server logs, cookies, and similar technologies.

Information a business customer or its users put into software we develop or operate: account details, customer and employee records, files, form submissions, and other content the software is built to store or process. What we hold depends on the product and on what the customer chooses to enter.

Information from connected services. If a customer connects a third-party service to software we provide, we process the account identifiers, messages, files, and events that the service sends so the feature can work. For a WhatsApp Business Account, that can include the business phone number, WhatsApp Business Account and phone-number identifiers, display name, profile details, message templates, and the configuration needed to run the connection. When a person messages that business, we may process their phone number, profile name, message content (text, images, documents, and other media), and delivery or read status. We receive that data from Meta Platforms, Inc. and its affiliates (“Meta”), or from the business that owns the account.

We collect end-user data inside a product only when that product is in use. We do not collect it through this privacy policy page.

3. How we use information

We use website and enquiry data to reply to you, prepare proposals, deliver contracted work, process job applications, keep our site secure, and improve our pages.

We use personal data in software we develop or operate only to provide, secure, and support that software. That includes creating and managing accounts, storing and showing the records the customer asked the software to handle, sending the messages or notifications the customer configured, connecting the third-party services the customer enabled, troubleshooting faults, preventing abuse, and meeting the law and the terms of any platform the software uses.

WhatsApp data is used the same way as other product data: only to provide the messaging feature the business customer asked for, including sending and receiving messages, showing conversation history, applying templates and automations they configure, and meeting Meta’s WhatsApp Business Platform terms.

We do not sell personal information. We do not use customer records, end-user data, message content, or phone numbers to advertise unrelated products, to build profiles for third-party advertising, or for any purpose the business customer did not request.

Where the law requires consent for a new use, we will ask for it before using the data that way.

4. Who we share information with

The business customer. If you use software we provide to a business, or you message that business through it, the business decides how it uses the data in its account. We process that data so the software can work.

Third-party platforms the customer connects. When software sends or receives data through a service such as WhatsApp, email, payments, or cloud storage, that provider processes the data needed to deliver the feature, under its own terms. For WhatsApp, Meta receives messages, phone numbers, templates, and account identifiers because the feature runs on the WhatsApp Business Platform.

Service providers. We use hosting, email, and similar providers who process data only so we can build, host, and support our website and software, and only under obligations to protect it.

Legal and safety disclosures. We may disclose information if a law, court, or regulator requires it, or when it is necessary to protect the rights, safety, or property of Problink, our customers, or other people.

We do not sell personal information, including data from any software we develop and data from WhatsApp, and we do not share it with data brokers.

5. How long we keep information

We keep personal information only for as long as we need it for the purposes in this policy, to meet legal, tax, or security duties, or to resolve disputes.

Data stored in software we host or operate is kept while the business customer uses that software and for a limited period afterwards so we can export records, finish support, handle disputes, and meet legal duties. We delete or de-identify it when it is no longer needed, or sooner when a valid deletion request requires it. The same rule applies to WhatsApp message content and related phone numbers.

If we deliver software that the customer hosts themselves, the customer keeps the production data. We retain only what we still need for support, security, or our contract.

Job application materials may be kept for a limited time for future roles unless you ask us to delete them.

6. Your rights and how to ask for deletion

Depending on where you live, including under India’s Digital Personal Data Protection Act, 2023, you may ask to access, correct, delete, or limit the use of your personal data, or to withdraw consent where we rely on consent.

To ask for access, correction, or deletion, email [email protected]. Name the software, website, phone number, email address, or account the request relates to, and give us enough detail to find the data and confirm it is yours or that you are authorised to act for the business. We will respond within a reasonable time and as required by law.

If your data is in software a business uses, that business is responsible for its own copy. You can contact the business directly. If you contact us, we will delete the copy we hold unless it is still required to provide a service you or that business continue to use, or we must keep it to meet a legal duty. This includes conversations sent through WhatsApp or any other channel inside our software.

If you submitted a job application, you can email [email protected] about recruitment data.

This section is our user data deletion instruction for every application we operate, including our Meta / WhatsApp partner app. A request sent to [email protected] is how individuals and business customers ask Problink to delete personal data.

7. Security

We use reasonable technical and organisational measures to protect personal data in our website and in software we develop or operate. These include access controls, limited staff access, and secure hosting. Credentials and access tokens for any integration, including WhatsApp, are stored so that only the systems and people who need them can use them.

No method of sending data over the internet is completely secure. If you believe your interaction with us is no longer secure, email [email protected].

8. Cookies

Our website, and software we operate in a browser, may use cookies and similar tools so pages work, to remember preferences, and to understand how the service is used. You can control cookies in your browser. Blocking them may affect some features.

Some features, including messaging through a connected platform such as WhatsApp, do not rely on cookies in your browser.

9. Children

Our website and the software we develop are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided data to us, email [email protected] and we will delete it.

10. Changes to this policy

We may update this policy when our services or the law change. The “Last updated” date at the top of this page will change when we do. The current version is always available at https://problink.in/privacy-policy.

11. Contact

Privacy questions, data requests, and deletion requests: [email protected].

Recruitment privacy: [email protected].

Problink Infocare LLP — https://problink.in